Issuance of Refunds

  • 1. The processing time of your refund depends on the type of refund and the payment method you used.
  • 2. The refund period/process starts when EllieBay has processed your refund according to your refund type.
  • 3. The refund amount covers the item price and shipping fee for your returned product.

Refund Types

EllieBay will process your refund according to the following refund types

  • 1. Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful). To learn how to return an item, read our Return Policy.
  • 2. Refunds from canceled orders – Refund is automatically triggered once cancelation is successfully processed.
  • 3. Refunds from failed deliveries – The refund process starts when the item has reached the seller. Please take note that this may take more time depending on the area of your shipping address. Screen reader support enabled.
Important Note:
  • 1. The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.
  • 2. In case of any refund, the received cashback amount, if any, will be adjusted with the refund amount.
  • 3. For the voucher refund method will not be eligible for any modification.